Psychotherapy and Coaching Agreement (Terms & Conditions)

Welcome to EQness. This document outlines the terms and conditions for participating in psychotherapy, coaching services, workshops, courses, and seminars offered by us. Understanding the nature of these services, expectations, and policies is crucial for our professional relationship. Please read this agreement carefully before engaging in services.

Section 1: Introduction

This agreement serves as a comprehensive guide for clients seeking psychotherapy, coaching, or participation in workshops, courses, and seminars at EQness. It is designed to clarify the scope of services offered, ensuring clients make informed decisions about their participation.

Section 2: Understanding Psychotherapy and Coaching Services

• Psychotherapy Services: Psychotherapy addresses mental health issues, emotional distress, and behavioral patterns through psychological counseling. It is a holistic engagement focusing on mental, emotional, relational, or spiritual health. Psychotherapists work collaboratively with clients to develop solutions to problems, enhancing overall well-being. 
• Coaching Services: Coaching focuses on personal growth, goal achievement, and lifestyle enhancement. It helps clients explore specific concerns and opportunities, assisting them in following through on commitments and developing self-discipline and decision-making skills.

As part of our services, we use science-based methodologies proven to promote mental health and well-being. These practices are grounded in cognitive-behavioral techniques designed to help clients modify unhelpful behaviors and thought patterns. Techniques may include Cognitive Behavioral Therapy (CBT), Acceptance and Commitment Therapy (ACT), Mindfulness-Based Interventions, and others. Whether you are receiving psychotherapy or coaching, these techniques will be adjusted to best meet your needs.

Section 3: Confidentiality

Client information and session content are strictly confidential, except where confidentiality would violate the law (e.g., imminent harm to self or others, abuse/neglect reports) or authorized by the client.

Section 4: Sessions

Sessions are scheduled based on mutual agreement to support the client’s goals. A 24-hour notice is required for cancellations or rescheduling to avoid session charges. The client will initiate sessions within a 10-minute tardy window.

Section 5: Terms of Service

Services will be provided as determined most effectively by the client’s goals and convenience, including in-person, phone, Zoom, or small group sessions. 

Section 6: Payment Methods

EQness accepts payments through Stripe, PayPal, or money transfers. Invoices will be issued via Setmore, Stripe, or PayPal, accepting common debit or credit cards. Fees may be adjusted if initial goals and agreements materially change.

Section 7: Termination of Services

Any of the parties may terminate services at any time. Ideally, termination discussions will occur in advance to ensure a proper conclusion of the psychotherapeutic or coaching process.

Section 8: Cancellation Policy for Workshops, Courses, and Seminars

Unforeseen circumstances can necessitate cancellation or changes to workshop registration. Our policy is as follows:

• Notification: Participants must notify us via email at hola@eqness.com at least 7 days before the scheduled start date to cancel.
• Refunds:
  1. Cancellations made more than 7 days before the start date are eligible for a full refund, minus a processing fee.
  2. Cancellations made within 7 days of the start date are not eligible for a refund. However, as a courtesy, we may offer to apply the fee to a future workshop or similar service, subject to availability.
• No-Shows: Participants who do not show up without prior notification are not eligible for refunds or credits.
• Workshop Cancellation by Us: If we must cancel a workshop due to unforeseen circumstances or insufficient enrollment, participants will be notified and receive a full refund.
• Rescheduling: Individual rescheduling requests cannot be accommodated due to the structured nature of our workshops.

Section 9: Liability

Clients acknowledge that coaching and participation in workshops, courses, and seminars are not substitutes for psychotherapy or medical services and agree to seek medical or psychological intervention if needed.

Section 10: Emergency Contact Information

Our services are not intended for immediate crisis intervention. If you or someone you know is experiencing a mental health crisis, please contact local emergency services or a crisis hotline immediately.

Crisis Support in Australia:

• Lifeline: 13 11 14
• Beyond Blue: 1300 22 4636
• Emergency Services: 000

Section 11: Agreement to Terms

By engaging in psychotherapy, counseling, coaching, courses, workshops, or seminar services with EQness, clients acknowledge they have read, understood, and agreed to the terms and conditions outlined in this document.